Service Support

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Title: Service Support

        General Responsibilities:

Assist Service Advisors and Service staff. Greet customers in timely manner.

Assist with Pre-write up with customer information.

              Primary Responsibility

  • Perform Battery Test (advise customer its part of the free multi-point inspection that comes with the service).

  • Perform Alignment Quick Check (advise customer its part of the free multi-point inspection that comes with the service).

  • Organize parking spaces in Service parking area to keep Service drive clear and constant flow.

  • Assist with delivery of vehicles for Advisors.

  • Assist with resolving upset customers concerns during vehicle delivery (advise advisor of customer concern).

  • Assist with washing service vehicles.

  • Assist with answering service calls (taking messages for advisors, price quotes and appointments).

  • Assist with Cashier duties and Cashier protocol.

  • Assist with retention campaigns and reports.

  • Follow up with guest for CSE and resolve guest concerns.

  • Assist with Shop and overall dealership housekeeping.

  • Keep guest and dealership property secured.

  • Facilitate guest transportation shuttle, Uber/Lyft.

Location: Glendale, CA
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